International Tours - Hollyhock Tours and Travels

TERMS & CONDITIONS

TERMS AND CONDITIONS
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** INTERPRETATION: In these terms & conditions, the following words &

expressions shall have the meaning indicated against each:

Company-- We mean HOLLYHOCKTRAVELS PVT. LTD., Pune.

Hereafter mentioned as HTPL.

Client OR Tour Members means applicant who has been duly enrolled for

International DownlinkTour of HOLLYHOCKTRAVELS PVT. LTD., Pune.

01. APPLICATION FOR INTERNATIONAL TOURS:

Application Form shall be duly ﬁlled byAppIicant & he/she should sign

on behalf of other applicants mentioned in the Application Form as a

sign of accepting Terms & Conditions of the Tour. The applicant who

has signed the application shall be deemed to be responsible and

liable for other applicants mentioned in the same form. Applicant

should deposit passports of all co-applicants with Company.

The application form will be as contract between HTPL Pune and

Applicant Mr/Ms. for Tour.

02. TOUR COSTAND PAYMENT:

a) Explanation of certain terminology regarding Tour Cost payable:

Twin Sharing: Two persons sharing a two bedded room. Three

persons sharingthree bedded room OR one queen size bed and

one extra bed. Single Occupancy: Single person in a one bedded

room.

b) Adult: Person completed 12 years of age & above at the time of

journey end date Child: Person not completed 12 years of age &

above at the time of journey end date Infant: Child not completed 2

years of age & above at the time ofjourney end date

0) Minimum Booking amount will be Rs. /- per person

payable in Cash, by Credit / Debit card, local cheque / D.D. or

transferred to BankAccountof Company by N EFT, Balance

amountshallbe paid 30 Daysbeforedeparture o t h e r w i s e

Company can not be held liable for change in hotels, airline, tour

dates, tour cost and other tour components. Also, Company will be

unable to collect/ process / deliver airtickets & process Visa.

d) ICICI Bank Br. Tilak Road PuneA/c Name & No. : Hollyhock Travels Pvt Ltd.

187505000197, IFSC : ICIC0001875,

HDFC Bank Br. Narayan Peth PuneA/c Name & No. : Hollyhock Travels Pvt Ltd.

50200027190371 , IFSC : HDFCOOOO427

e) Tour cost is valid for Indian resident passport holderonly.

f) One part ofTour cost will be paid in Indian Rupees and second part

of foreign currency like US Dollars (USD) will be payable in Indian

Rupees at prevailing foreign exchange rate of authorised Forex

agent Company as per RBI Guideline.

9) Company does not accept any credit terms and all payment must be

settled within above mentioned time limit.

h) The Published tour cost is subject to change due to 1) cost factor

2)things beyond our control 3) time of tour cost calculation and the

client should confirm his tour cost at the time of booking.

i) For payments made by Credit /Debit Card, an additional 2.5 %

Service charge is payable, which is levied by Bank on us. Total tour

payment which is interest free amount paid to BTPL, even in case of

cancellation oftour.

03. TOUR ESCORT POLICY:

a) Company is bound to provide a Tour Escort only if there are

minimum 15 paying adults in the group. In case of big groups of 15-

40 passengers, there will be one tour escort up to 40 tour members.

Company may change this policy as per urgency / situation.

b) For every client either traveling in a group or individually, an English

speaking local guide or driver cum licensed guide will accompany

during tour may. (Notapplicable for FIT)

0) Tour Escort or the local guide is not bound to accompany during

Shopping, Extra sightseeing and any leisure activities, although

they will guide Client about information needed. Customer have to

pay charges directly on the spot to respective organization.

d) Tour Escort is a digniﬁed professional representative of the

Company. He is not bound to cater to any personal demands, and

must be treated with dignity. He is authorized to take any suitable

decision in the interest of Group for smooth functioning of tour.

04 . SIGHTSEEING:

a) Sightseeing mentioned only in brochure / quotation will be covered in

the tour itinerary. Although we take optimum care to complete

allsightseeing mentioned in itinerary, there could be some unforeseen

circumstances beyond our control. In such cases any sightseeing

place not covered due to unavoidable circumstances may not

berepeated again. And there will not be any refund for un covered

sightseeing.

b) Additional sightseeing, Extra Show, Adventure Games will be paid

directly in cash by the tour member on Tour. Tour Escort is not bound to

accompany during such additional sightseeing.

c) During sightseeing there is predetermined time for departure, arrival

and also timing during sightseeing. Guest is expected to follow these

timings punctually. As we may be traveling in a group or with other

tourists in ‘Seat in Coach System’ it is our duty that others should not

suffer due to latecomers/ behaviors. lf Guest is not able to report within

such time, the bus may have to leave such person behind. The

Company cannot be held liable for any missed sightseeing or show or

any separate transport expense incurred by such latecomer.

d) The sightseeing spots, close enough within easy walking distance will

be visited on foot. Company is not bound to make any alternative

transport arrangements forsuch sightseeing.

05. VlSA& PASSPORT:

a) Passport is an individual property thus issuance of new passport or

passport renewal will not constitute part of an International Tour

conducted by the Company. Passport must be valid for minimum 9

months from the date of arrival in India. If any tour applicant does not

have VALID passport at the time of booking, he / she should acquire

new/ renewed passport in time stipulated by Company. It will be at the

own risk of client.

b) Passport issuance is totally controlled by Passport Office and local

Police Station. Company has no control over the procedure as we only

assistforthe same. Thus company cannot be blamed for any kind of

delay in issuance of passport.

0) The Company will give the list of documents required to get VISA. The

Tour Member should submit all these documents within time schedule

stipulated by Company. He / She should also submit additional

documents] interview whenever called by concerned Consulate,

Company is not liable if Visa is not issued within sufﬁcient time before

departure clue to delayed submission of necessary documents by Tour

Members.

d) Granting of Visa is totally controlled by the Consulate of each individual

nation. Hence Company is not liable if Visa application is rejected due

to any reason or delayed due to process of Consulate. Also, sometimes

the applicant is called upon to the Consulate for personal interview. In

such case, all expenses arising out of such visit to the consulate are to

be borne by the applicant.

e) We are not responsible for any typo errorthat occur on stamped visa by

consulate/Embassy regarding name, gender, passport number, photo,

duration, no. of entry's, etc.

f) We strongly recommend International travel insurance policy with extra

cost

06. FOOD:

a) Breakfast : Depending upon the itinerary is Quotation breakfast

American IContinental will be arranged in Hotel, or in other restaurant,

or sometimes in traveling vessel, like ﬂight, bus or train. Apart from in

transportation, Breakfast will be unlimited open buffet. OR sometimes

as per situations we will provide pack breakfast but the items will be

limited.

b) Lunch I Dinner: Company will provide Indian Lunch/ Dinners. Mostly it

may be Buffet Lunch/ Dinner. But as some destinations do not have

Indian restaurants, local or continental Dinner will be served in Hotel

Restaurants. Generally, sometime pack lunch/ Dinner is limited and in

the form of snacks, which will be of substantial quantity. .2.

WATER : Guests should purchase drinking water at their own cost.

Some restaurants provide complementary drinking water, whereas

some charge for it and do not allow outside drinks including water. In

such case guests should purchase drinking water at their own cost.

Companywill arrange drinking water specified quantity, speciﬁed in the

Group Package.

Menu : Company will provide vegetarian and non-vegetarian food. The

menu is always pre-decided by restaurant or the local agent. No

change in menu will be possible some time menu repeat. Anything

extra like Cold drink, Juice, Ice-cream should be purchased by guests

at theirown cost.

Bed Tea : No bed tea, coffee or any other drink is provided by the

Company. Some hotels have instant tea-coffee maker in the room.

OthenNise guests can go to the breakfast venue early to have early

morning tea, coffee if possible.

Special Meal : In International travel and in a compiled group travel, it

is not possible to cater to individual food habits and choices. Thus

guests should ensure some provision for their own food needs like for

"Fasting" and Feel upfood between lunch and Dinner.

Transfers : In some places restaurants won't be accessible by tourist

bus. 80 in some cases local transport such as Bus, Taxi, MRT, Tram,

Boat or walk at own may be used for such meal transfers. For

Individual Package tour no transport will be provided to reach

restaurant unless specified.

Changes : Depending upon the circumstances, we reserve the right to

change meal location, restaurant, time & the menu, without prior

notiﬁcation. Tour escort will be authorized to take such decisions upon

change in circumstances.

We take every effort to provide best food, but taste differs as per

individual & hence it should not be associated with quality. Client

is expected to understand that the tastes will differ as per the

place/city/country. HTPL don't have control on it. Company will arrange

drinking water/ bed tea/special Meal in Group tour, if it is specified in the

Group Package.

07 HOTELS :

Early check in subject to availability.

Guests are supposed to follow the check out time. Any charge or

penalty for late check out is be paid by the guest in cash and on the spot

directly to hotel.

Mini-bar, telephone, laundry bills or any other expense made by guest

at hotel during his stay must be settled half an hour before the

departure. Company is not liable to pay for any damages caused by the

guest in hotel/ Bus/cruise etc.

In rare circumstances Company reserves the right to change hotel

without prior notice. However the new hotel provided would be

equivalent in same category.

Safeguarding room keys is totally client's responsibility. In case of loss

of room keys, guests must pay any penalty if applicable.

If client wants superior class of rooms or superior class of hotels, the

Company must be informed and additional charges to be paid in

advance at the time of booking. To get upgrade category room is

depending upon availability.

We always organize fine quality hotels fora pleasant sojourn. But room

size, hotel amenities, class and overall staying experience always

differs according to destination, locality, season, as well as personal

choice and opinion of tour member.

We choose hotels/airlines which are suitable for the tour. But the

company management have no control on operation of the hotel,

airlines.

08. LUGGAGE :

In International travel, you have to carry your luggage on own atAirport,

Hotel etc. Aporterage expense if any has to be paid by client.

Airline has normally given baggage allowance of 20 Kg Check? in

luggage and 5/7 kg Cabin luggage. But for any Low Cost Airline the

baggage allowance is 15 KG only. To travel some countries like USA,

Canada, Australia & UK dimensions of Travel bag are also prescribed.

Any more weight or measurement than these limits may attract "excess

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baggage surcharge" & it must entirely be paid individually by the Client

in cash.

We do not guarantee group check in and normally check in will be as

perfamily, which is very convenient & time saving for the Group. Hence

group leader is not liable to club baggage.

In case of baggage loss during air travel; suffering tour member must

bare all expenses arising thereof like transportation, etc.

09. TRANSPORT:

All international travel will be carried by mostly Air Conditioned

transportation. Tour members must follow instructions given by coach

captain and smoking, littering, food & beverage consumption is

prohibited during transport. In Jungle Safari / some times, most

vehicles are nonAC.

Clients, who want to upgrade their mode or class of travel (e.g. different

airline, separate vehicle, etc.) shall intimate the Company and pay the

additional charges in advance at the time of booking & subject to

availability.

Seating arrangements in bus is depends upon first cum first serve basis

OR on rotation basis depending policy of the Company depending on

tour.

Joining l leaving passengers fortour: Passengers will have tojoin

the tour at own costlarrangements from starting & lending point

mentioned by company.

Airport formalities / boarding / air traveling / custom / custom and

immigration rules are customer / tourist responsibility as per Warsaw

convention act.

10. AIRTICKET:

Any international air ticket included in Tour Fee is always of Economy

class. If you want to travel by Business class or First Class, you have to

pay the difference of fare.

In case your tour booking is not made 60 days before the date of

departure of a tour, you may have to pay fare difference if your

seats in Airline are not confirmed in same fare class which is

included in the Tour Cost.

11 . ADDITIONAL EXPENSES:

Due to unforeseen circumstances or things beyond the control of Tour

Escort/company such as cancellation of ﬂight, local politicaI/climatic

conditions; if any route has to be changed or additional vehicle

required to be hired or any additional Air, Bus boat/Railway tickets are

to be purchased or any other sort of additional expenditure to be

incurred, the tour member will liable to pay such additional expenses

immediately on demand made by the Tour Escort on Tour. The

Company will not liable to pay for such unfortunate event beyond the

control of Company. Company always try to cover the tour as per

schedule. But we may extend the tour due to some unavoidable

circumstancessuch as cancellation of ﬂight, local political/climatic

conditions. In that case, client will have to bear the extra cost for

additional arrangements.

12. PROHIBITIONS:

In a group tour, to ensure pleasant and healthy atmosphere Alcoholic

Drinks, Smoking, Gambling and any kind of obscenity is strictly

prohibited. Possession of any Banned Drugs or Narcotics is a criminal

offence in most countries and hence prohibited by the Company. Tour

Escort reserves the rightto discard such guilty client from the tour.

Single Travelers have to ensure pleasant and healthy atmosphere with

other Single traveler / room partner. Alcoholic Drinks, Smoking,

Gambling and any kind of obscenity is strictly prohibited. Tour Escort

reserves the rightto discard such guilty Tourist from the tour.

13. CANCELLATION AND REFUND:

61)

All services are booked well in advance by the Company like Airline,

Travel agent, Hotel etc. with some commitment for which part payment

is already made. If such bookings are cancelled, penalties are levied

upon us. Thus if Client wants to cancel the Tour due to any reason, pre-

determined cancellation charges may apply, which are explained

furtherin this clause. Also, cancellation of travel arrangements like

.8.

AirTickets,TrainTickets, etc. may generate additional

cancellation charges which will be borne by the Client in addition

to following cancellation charges.

If Client wants to cancel the tour, he must give an application in writing

OR send e-mail to that effect, along with the original receipt.

Cancellation application must be signed by the same person who has

signed the Application Form.

The Company reserves the right to cancel any tour prior to the

departure without giving any reason. In such a case, Company is not

liable to grant any compensation, but the entire amount of Tour Fee

received will be refunded byA/C Payee cheque.

Refunds if any, or for cancellation of Tour by Company, the amount will

be paid to the client strictly by NC Payee cheque. Amount will be

refunded in Indian Rupees only within 45 days of cancellation after

deducting Cancellation Charges given below.

We need minimum 3working days for startcancellation process.

Tour cost & services are perishable charges. So the tour cost is non-

refundable & non-transferable.

Any changes in tour programme by client will attract cancellation for

previous arrangements as well as charges for revised arrangements.

Company will not bear any cancellation charges for additional services

purchased by client otherthan our regulartour inclusions such as hotel

booking, air ticketing, train, cruise, etc. after or before tour, even if

company cancelsthetour.

Visa/hotel booking/insurance/air tickets are interrelated services

ISequential services. In case of any rejection in mentioned services,

then client will have to pay cancellation charges individually forthe any

services rejected.

Customer has to abide by and pay the cancellation charges as per rule,

terms & conditions of different organizations like hotel, airlines, cruise,

etc. We will refund the amount only after thereceipt of amount from

respected organizations.

HTPL will not be responsible for the cancellation of tour booked from

the sub agents/ tour operator like Star Tours, Swiss Tours, Star Cruise,

etc. We are not liable for any kind of refund in such cases. Refund will

be given as perthe policies of that respected company.

Client will have to bear the charges fir visa, air tkt, insurance,

accommodation, etc. in case if travel agent/tour operator

cancels/changes the schedule departure date of tour. HOLLYHOCK

TRAVELS PVT. LTD., Pune. will not bear for air tkt, visa, insurance,

hotel & transport cancellation/date change charges.

For single passengerltourist cancellation rules are different -

i) minimum 75% cancellation charges for 45 days & before tour

date. ii) 100% for 30 days before tour date.

14. COMPLAINTS JURISDICTION FORANY DISPUTE:

All disputes subject to Pune Jurisdiction.

Client should inform about the complaints in writing only with proper

documentation such as bills, Payment receipt etc within maximum 15

days of completion of tour.

Claims can be settle in case of any complaints if client submits proper

documents to company. And only on reasonable grounds. No claim will

be entertained without properdocumentation.

In case of any dispute arising out of performance of this Agreement as

mentioned in Application Form and tour package, the disputed matter

will be ﬁrst referred forAward to ARBITRATION COMMITTEE set up by

TRAVEL AGENTS association of PUNE- an Association of Travel

Agents of which this Company is member. Company & customer are

binding ofdecision byARBITRATION COMMITTEE.

15. LIABILITY OF COMPANY

The custody & responsibility of Life, Passport, AirTickets and Luggage

will be with Tour Members. If it is lost, he/she or he/she's relative has to

bare all expenses to get duplicate Travel Document or duplicate Air

Ticket. The group leaderwill be available foryour guidance but it will not

be mandatory for him to accompany every time for the visits to High

Commission, Police Station, Airline office etc. All expenses to get

duplicate document including Fees and transport charges will be paid

by concerned tour member in cash on Tour. Company or Tour Escort

will not be in any case liable to pay forthese expenses or lend money to

the concerned Client.

Company can not be held liable for incidents beyond our control. Any

claimsfor accident, medical problems suffered during the tour, theft,

personalliability etc. will not be entertained. These risks are covered in

the Travel Insurance (optional) and shall be settled directly by Client

with the Insurance Company. As Insurance is a contract between

Insurance company and Client, HTPL is not liable for any claim or

rejection of claim arising out of such contract.

Company is not liable to pay for any service other than mentioned in

Tour Package and agreed upon by both parties. .

d) Company is not responsible for loss/damage of lives or property

(luggage, etc.) of the client due to accident, theft or other such mishaps.

Company is not responsible for any local services related to hotel,

transportation company, restaurants, etc. As we do not have control on

these companies.

Company is not responsible for any kind of losses of airlines/ hotels/

sightseeing places. coaches. Client will have to pay the charges for the

same. We do not have control overthe charges levied by them.